Has anyone got any clues what this problem could be. I would appreciate any replies in easy language as I'm not that computer literate. Many thanks. So I deleted it and all now seems fine so if you don't hear another peep from me you'll know all is well and that I haven't screwed WORD up any further. Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. Sometimes Baffled. Resources for IT Professionals. Sign in.
United States English. Ask a question. Quick access. Search related threads. Remove From My Forums. Answered by:. Archived Forums. Windows 7 Application Compatibility. Sign in to vote. I recently ugraded from Vista to Windows 7 Home Premium. I am using Outlook with Word as the editor.
When I access a message in Outlook and forward it to another address the forwarded word display is frozen and cannot easily be removed. The forwarding process works fine if I do not use Word as the editor. This worked fine under Vista. Sunday, October 25, AM. I have had office running on a windows 7 platform without any issues. Although I didn't come across any issues I would suggest installing outlook and word and then making sure you have the latest service pack along with and updates from windows update.
Start Windows Explorer. Type windows ex in the Search box in Windows 10, Windows 8. Type the following command in the address bar, as appropriate for the version of Word that you're running and its installation type, and then press Enter :.
If you can no longer reproduce the problem, you have found the specific add-in that causes the problem. If you must have the features that the add-in provides, contact the vendor of the add-in for an update. If you can still reproduce the problem, type the following path in the address bar of Windows Explorer, and then select OK. If the problem is not resolved after you disable the Startup folder add-ins, go to the next option.
If the problem is resolved, you have determined that a COM add-in program is causing the problem. Next, you must determine which COM add-in program is causing the problem. Use one of the following procedures, as appropriate for the version of Word that you are running. If more than one add-in is listed, clear only one add-in check box at a time.
This procedure helps you determine which add-in is causing the problem. If the problem is resolved when you start Word, you have determined which COM add-in is causing the problem. If you must have the features that the add-in provides, you must determine which add-in includes those features so that you can contact the vendor for an update.
If the problem is not resolved when you start Word, repeat steps 4 and 5 for each COM add-in that's listed until you determine which add-in is causing the problem.
If the problem is resolved after you start Word, you have determined that the printer is causing the problem. If this is the case, contact the vendor to see whether there is an update for the printer driver. Skip to main content. This browser is no longer supported. Download Microsoft Edge More info. Contents Exit focus mode. Is this page helpful? Please rate your experience Yes No. Any additional feedback? Note This article describes how to troubleshoot problems that may occur when you start or use Microsoft Word.
If you experience specific issues when you use Word, visit the Word help center to search for information about your issue.
Before you begin, make sure that Windows is up to date and that your version of Office is also up to date. Important Follow the steps in this section carefully. Important Make a note of the original file name so that you can restore the file, if it is necessary.
Note When you delete the Word Data registry subkey, Word resets several options to their default settings. Important This Option includes renaming the global template file so that Word does not find it as expected when it restarts. Note The old global template file may contain customizations that can't be easily re-created. Important Make a note of the original file name so that you can restore the file, if it becomes necessary. In this article.
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